Angelia has recently begun making a lot of mistakes on her day job. She has not been listening attentively to her supervisor’s instructions. Angelia is no longer attentive because she is exhausted.
Question 1
Angelia has recently begun making a lot of mistakes on her day job. She has not been listening attentively to her supervisor’s instructions. Angelia is no longer attentive because she is exhausted. She has taken on a second job at night so she can pay off her credit card debt. In the above example, which type of noise is causing a breakdown in the communication process between Angelia and her supervisor?
Select one:
- physiological noise
- defensiveness
- supervisory noise
- subtle noise
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The correct answer is: supervisory noise
Question 2
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When an individual attaches meaning to the message he/she receives, which of the following components of the communication process has occurred?
Select one:
- encoding
- decoding
- channeling
- transmission
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The correct answer is: decoding
Question 3
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All of the following are true about strategic communication EXCEPT
Select one:
- Our messages include both instrumental and relational aspects.
- It is unethical to use communication strategies to achieve our goals.
- It is possible to communicate strategically, while still respecting others’ rights and needs.
- Identity management involves purposefully trying to make a certain type of impression through our communication.
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The correct answer is: It is unethical to use communication strategies to achieve our goals.
Question 4
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According to the text, which of the following statements is TRUE?
Select one:
- You cannot not communicate.
- Most communicators at work send more messages than they receive.
- It is possible to take back a message after another person has received it.
- Chronological context has little to do with successful communication.
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The correct answer is: You cannot not communicate.
Question 5
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When your text states that communication is unavoidable, it means that
Select one:
- if you’re absent from a meeting, you are not communicating at all.
- all communication is unintentional.
- people will probably attach meaning to your actions, even when you don’t intend to communicate something.
- true communication occurs only when we are face to face with another person.
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The correct answer is: people will probably attach meaning to your actions, even when you don’t intend to communicate something.
Question 6
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Which of the following describes most accurately the potential of effective communication?
Select one:
- If you develop good communication skills, you can get what you want all the time.
- If you spend enough time communicating with someone about a misunderstanding, you‘ll always be able to find a solution that you both like.
- c. If you improve your communication skills, you can increase your effectiveness in personal and business relationships.
- If two people understand each other’s messages, they will never disagree.
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The correct answer is: If you improve your communication skills, you can increase your effectiveness in personal and business relationships.
Question 7
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In the Model of Communication, the “sender” refers to a person who is
Select one:
- encoding ideas into words or nonverbals.
- interpreting words and gestures.
- buying a stamp for a letter.
- bilingual.
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The correct answer is: encoding ideas into words or nonverbals.
Question 8
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A degree in communication is good preparation for a career in all of the following fields EXCEPT:
Select one:
- Publishing.
- Organizational affairs.
- Government affairs.
- d. Communication is good preparation for a career in all of these fields.
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The correct answer is: Communication is good preparation for a career in all of these fields.
Question 9
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Which of the following is NOT true about individuals communicating in today’s organizations?
Select one:
- Many recruiters believe that the main factors contributing to job success in corporate America are the ability to work with others and effective communication skills.
- More than 60% of reported medical errors have been attributed to poor communication.
- The average business executive spends more than 45 minutes to an hour communicating.
- Due to advanced technology, good communication skills are less important in the 21st century than in they were in the 20th century.
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The correct answer is: Due to advanced technology, good communication skills are less important in the 21st century than in they were in the 20th century.
Question 10
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Josefina was so angry that she didn’t even hear her brother’s apology. Which type of noise hindered Josefina’s ability to accurately decode her brother’s message?
Select one:
- physical
- psychological
- physiological
- external