Internet capacity to increase customer expectations about services

The Internet has the capacity to increase customer expectations about service levels and also to be the vehicle that delivers service that meets or exceeds those expectations.  Take a position on this statement and be prepared to discuss it.

Internet capacity to increase customer expectations about services

The internet has made it easier for both B2C and B2B because the business can be easily accessed with in seconds. Consumers and other businesses can get reviews with in seconds. Also, CRM is a huge factor with the internet because CRM can collect data instantly and provide the changes a businesses needs in less time then it use to to update service or the website efficiency. Like we talked about last week, businesses don’t have to cold call anymore, consumers can decide what marketers they want marketing to them.