IT Quiz

 

Question 1

Which of the following is not a common media for a help message:

	Audio
	Cartoons

 

	Text
	Video

 

Question 2

Which of the following is not a part of Carroll’s guidelines for the content of a manual.

	Support error correction
	Action-oriented approach

 

	Ensuring put in task domain
	Appendices for error messages

 

Question 3

Which of the following would be a feature of on line help but not part of the paper copy.

	Index
	Bookmarks

 

	Table of Contents
	Glossary

 

Question 4

This type of help takes note of the user’s interaction history:

	Intelligent
	Unobtrusive

 

	Context-sensitive
	Indexed

 

Question 5

Learning what you need when you need it is referred to as:

	Need-based learning
	Just-in-time learning

 

	Detailed learning
	Focused learning

 

Question 6

Which of the following is NOT a tip for preparing effective FAQs?

	Make sure common questions
	Use customers language

 

	Keep them well organized
	Make answers short

 

Question 7

Which of the following techniques is NOT commonly used to make keyboards portable but still easy to use?

	Minimize the size
	Reduce key size to a minimum

 

	Project the keyboard
	Reduce number of keys

 

Question 8

When was the first on-line handwriting recognition tool introduced:

	1957
	2013

 

	1992
	1938

 

Question 9

Which of the following is NOT a standard guideline when developing error messages:

	Use strong tone to make sure user understands they made a mistake
	Make messages suitable for novices

 

	Make messages specific
	Use Codes

 

Question 10

Using human qualities in your design of help features is termed:

	Nonanthropomorphic
	Antropologic

 

	Anthropomorphic
	Animation

 

Question 11

Assessing when the layout of a screen is in line with the task the user is attempting to do is referred to as:

	Layout appropriateness
	Field sequencing

 

	Layout optimization
	Field appropriateness

 

Question 12

Which of these is NOT one of the top ten mistakes in web design:

	Burying information deep into the website
	Small text size

 

	Poor forms
	Making links obvious

 

Question 13

Which of the following is NOT one of the standard housekeeping techniques used when designing a windows-based systems:

	Use large displays
	Changing window size

 

	Closing the window
	Open & closing window

 

Question 14

Which of the following is NOT one of the standard color guidelines:

	Limited the number & amount of colors
	Design for monochrome first

 

	Use bright colors to alert user to sight functionality
	Make color selection under user control

 

Question 15

Which of the following is a major advantage of using color on a website?

	Color fidelity on various screens
	Can evoke emotional reactions

 

	Easy for users to print
	Supports the task

 

Question 16

How should color be used effectively in an error message?

	Make display interesting
	Dissipate anger

 

	Draw attention to warning
	Evoke fear

 

Question 17

Which of the following is not a typical response if the system is slow?

	Frustration
	Annoyance

 

	Anger
	Peacefulness

 

Question 18

The number of seconds from the time a user initiate an activity until the user enters the next action is termed:

	Responsiveness
	Response time

 

	Online awareness
	User think time

 

Question 19

What length of time for a web page to respond would be considered to adversely affect a user’s productivity.

	30 sec
	15 sec

 

	5 Sec
	1 Sec

 

Question 20

These techniques are used to provide reassuring feedback than is both informative and fun.

	Headings
	Expressive Interfaces

 

	Error Messages
	Titles