RECOGNIZING NONVERBAL CUES
RECOGNIZING NONVERBAL CUES—A VIDEO EXERCISE
This exercise uses either the Corporate Furniture video segments.
Carefully watch the video tape segment supplied by your professor. Use the space below to take note of all nonverbal cues you recognized. Be prepared to discuss the meaning of the cues you list.
| Cues Provided by the Buyer(s)
|
Cues Provided by the Salesperson(s)
|
|
| Positive Cues: | Positive Cues: | |
| Nodding | Smiling | |
| Eye Contact | Pleasant Expressions | |
| Leaning Forward | Eye Contact | |
| Negative Cues: | Negative Cues: | |
| Leaning Backwards | Crossed Hands | |
| Shaking Head | Little Change in Expressions | |
| Crossed Hands | ||
| Furrowed Brow | ||
| Pursed Lips | ||
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